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Online Support Forms Are Now Available NEW

We are excited to offer new online forms for conveniently submitting installation reports and support requests. We encourage our partners to take advantage of these new tools for a faster and more accurate support experience.

New Web-based Installation Report and Support Request Forms

Installation Report Form

Installation Report Form URL

Control-X Medical is required by law to keep record of its product installations - we therefore kindly request that you complete the simple Installation Report within 15 days forevery installation. This is crucial as not doing so may affect warranty claims.


Support Request Form

Support Request Form URLTo improve our support processes, we launch the new ‘Support Request Form’ which will channel all support-related issues (service request, shipment issues, parts returns) through one easy-to-use application. Using this convenient tool, you can:

  • request service in case a failure happens;
  • report a shipment issue - missing or wrong part / item;
  • request an RMA to return goods to Control-X Medcial.


Looking forward to support you through these new channels as well!