Technical Support Contacts
European Office Hours
The European office is now open. It closes in about 1 hour (your local time).
UPDATED General Terms and Conditions
Please find here Control-X Medical Ltd's updated General Terms and Conditions - effective 1 October 2020:
General Terms and Conditions
NEW Online Support Forms
Please use our convenient online support forms to report completion of an installation or request support:
Installtion Report Form
Pursuant to European regulations, Control-X Medical is required to be informed and keep record of the installation of its radiographic systems. In order to comply with these rules and to verify system release of fixed radiographic equipment, Control-X Medical requests - in line with our General Terms and Conditions (GTC), section IX - that this report be submitted by the installer within 15 (fifteen) days of installation.
Support Request Form
The online Support Request Form is the fastest and most effective way to contact our support team to:
|CxRemoteSupport||Remote support application for assisting DX modality issues. When launched, it allows our support specialist to log on to the acquisition workstation to assist you.|
|MS APR Editor||Milestone HF or ZooMax HF console offline APR editor application. Can also be used to backup the APR database or to print the APR list for the operator.|
|C-Service Application||Service application for Perform-X F200-400 and Perform-X C200-400 systems. Provides configuration, calibration and hardware diagnostic tools.|
|Brochures||For brochure downloads, please visit the bochures page.|
|Certificates||Our certificates can be downloaded following the link on the left.|
Apex Acquisition System Password of the Day
Certain calibration and configuration features, such as monitor calibration and user management require the use of a daily password in the Apex acquisition workstation SW. The password is generated according to the operating system language.
|OS Language||Daily password|
The following advisory notices address potential issues arising for equipment already installed:
|ID||Issue Date||Title||Aplies to|
|ADN-4555||2019.10.15.||RY2 Relay Possible Incorrect Contact||Milestone LC generators (3-phase line input models)|
|ADN-2857||2014.09.29.||ADN-2857 - ZooMax-ConRad Cannot Turn Off||ZooMax HF / ConRad HF X-ray generators|
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