Technical Support Contacts
European Office Hours
The European office is now open. It closes in about 5 hours (your local time).
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|CxRemoteSupport||Remote support application for assisting DX modality issues. When launched, it allows our support specialist to log on to the acquisition workstation to assist you.|
|MS APR Editor||Milestone HF or ZooMax HF console offline APR editor application. Can also be used to backup the APR database or to print the APR list for the operator.|
|Perform-X Service Application||Service application for Perform-X AT/ATC systems. Calibration, room layout and SID configuration, monitor hardware health and more.|
|Brochures||For brochure downloads, please visit the bochures page.|
|Certificates||Our certificates can be downloaded following the link on the left.|
Apex Acquisition System Password of the Day
Certain calibration and configuration features, such as monitor calibration and user management require the use of a daily password in the Apex acquisition workstation SW. The password is generated according to the operating system language.
To view today's image acquisition workstation password, you need to be logged in.
The following advisory notices address potential issues arising for equipment already installed:
|ID||Issue Date||Title||Aplies to|
|ADN-4555||2019.10.15.||RY2 Relay Possible Incorrect Contact||Milestone LC generators (3-phase line input models)|
|ADN-2857||2014.09.29.||ADN-2857 - ZooMax-ConRad Cannot Turn Off||ZooMax HF / ConRad HF X-ray generators|
Return Material Requests
To request an RMA, please print and fill in the following form:
The terms below refer to our general international sales terms. Conditions and terms may be subject to regional regulations and local law.
Installation Feedback Form
You can help us make our products better and safer! Please send back the form below on installed equipment. We will use your valuable feedback to further enhance performance and correct/prevent any possible problems.